Refurbished device grades
Our Brand New, Very Good, Excellent, Good and Acceptable grades make the condition clear before you buy. The grade describes appearance; each listing separately shows its battery, warranty and other important details.
Shop available devices →Simple, honest grading
We use the same grade descriptions across the shop so you can compare devices easily. Every phone is listed individually, so always review the photos and detail panel for the exact device you are buying.
Sealed, never used
Brand new in the box and never used. The device has never been activated and comes in its original sealed packaging with the standard in-box contents, exactly as supplied by the manufacturer.
Near-pristine appearance
For buyers who want the closest thing to a near-new look. The screen appears clean at normal viewing distance and the body has little to no noticeable cosmetic wear.
Light signs of careful use
A very tidy device with minor cosmetic signs of use. You may notice fine surface marks only when looking closely, but there are no heavy scratches or obvious damage.
Visible cosmetic wear
A device with more noticeable signs of previous use, such as scratches, scuffs or small marks. This grade describes appearance only. Check the individual listing for functionality and any disclosed faults.
Heaviest cosmetic wear
Our lowest-priced grade, for buyers who care about value over looks. The device shows the most cosmetic wear of any grade, such as deep scratches, scuffs or dents on the body, but it is never cracked and has no faults.
Across every grade
Condition is upfront. The grade reflects cosmetic appearance, from visible everyday wear through to a near-pristine finish.
Battery is separate. Battery information is shown on the individual product listing, rather than being assumed from its condition grade.
Warranty is listed clearly. Refurbished devices include a 12-month device warranty, subject to the applicable terms and inspection.
Before a device is listed
Grade vs price
The grade only describes how the device looks. A Good-grade phone can work just as well as a Very Good one and usually costs less, so if you plan to use a case anyway it is often the best value. If you want a device that looks close to new, Excellent or Very Good is the better choice. Whichever you pick, compare the battery health and any listed notes as well as the grade.
Frequently asked
No. Very Good, Excellent, Good and Acceptable describe cosmetic appearance, while Brand New means a sealed, never-used device. Acceptable devices are never cracked or faulty; on other grades a device may have a specifically disclosed fault, such as unavailable Face ID. Read the individual listing's functionality notes, battery health and warranty before buying; the cosmetic grade does not override those details.
Choose Brand New for a sealed, never-used device, Very Good if near-new appearance is your priority, Excellent for light signs of careful use, Good if visible cosmetic wear is not a concern, or Acceptable for the lowest price on a fully working, uncracked device with heavy cosmetic wear. Compare each listing's functionality notes and price as well as its grade.
Absolutely. Call or email us with the device name and we will help you understand the listing before you purchase.
Ready to browse?
Every live listing has its grade, colour, storage and important condition details made easy to compare.