Last updated: 7, November 2024
Essential Tech Repairs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our business or website, interact with our services, or contact us for tech repair solutions. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We may collect and process various types of information in connection with our services, including:
- Personal Information: Name, contact details (email, phone number, address), payment information, and any identification details necessary for services.
- Device Information: Information about your device(s) such as device model, serial number, IMEI, and other technical details required for repairs or diagnostics.
- Service Interaction: Information you provide to us during service inquiries, diagnostics, repairs, or customer support interactions.
- Website Data: Information automatically collected when you visit our website, such as IP addresses, browser type, and access times, for the purpose of improving user experience and security.
2. How We Use Your Information
We use the collected information for various business purposes, including:
- Service Delivery: To provide, manage, and improve our tech repair services, including diagnostics, repairs, and customer support.
- Customer Communication: To contact you about service updates, inquiries, and billing.
- Payment Processing: To process payments for services rendered and provide transaction-related communication.
- Security and Fraud Prevention: To protect against unauthorized access to our systems and prevent fraudulent activity.
- Legal Compliance: To comply with applicable laws and regulations.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in specific situations, such as:
- Service Partners: With third-party service providers (e.g., courier companies, payment processors) to facilitate repairs and deliver services.
- Legal Obligations: When required by law, such as in response to subpoenas, court orders, or other legal processes.
- Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement security measures designed to protect your information. While we strive to use industry-standard practices, please note that no electronic storage method is 100% secure.
5. Your Choices and Rights
You have the right to:
- Access: Request details about the personal information we hold about you.
- Correction: Request corrections to any inaccuracies in your information.
- Deletion: Request deletion of your information, subject to any retention requirements under applicable laws.
- Withdraw Consent: Withdraw your consent for data processing where consent is required.
To exercise these rights, please contact us at info@essentialtechrepairs.com.au or 0414 224 576.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience, improve website functionality, and understand website usage. You can set your browser to refuse cookies or alert you when cookies are being sent.
7. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this policy periodically. We encourage you to review this policy regularly to stay informed about our privacy practices.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Essential Tech Repairs
63 Daintree Drive, Palmview, QLD, 4553
0414 224 576
info@essentialtechrepairs.com.au
Recent Comments